Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

International Return Policy

Returns on full-priced items may be requested within 7 days of receipt of delivery by emailing us at contact@yueqiqi.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase. 

The customer is responsible for return postage, including reverse customs if applicable. We are not responsible for lost or stolen return packages. Items sent back to us without first requesting a return will not be accepted.

Exceptions

Sale and discounted items, including items purchased using the welcome discount code, are final sale and ineligible for return. 

We also do not accept returns for hand-crafted items and custom products. 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.